Shipping policy

All prices on printem.co.uk are shown excluding VAT. VAT at the applicable rate is added at checkout, including on delivery charges.

1. UK delivery charges (orders placed online)

  • Orders of £150 or more ex VAT: FREE DPD Next Working Day delivery from dispatch (pre-12).
  • Orders under £150 ex VAT: £11.00 ex VAT for DPD Next Working Day delivery from dispatch (pre-12).
  • Roly products (shipped from Spain): a separate £20.00 ex VAT carriage surcharge applies per order. Free delivery never covers this surcharge.

Free delivery is for direct business customers. Trade account customers pay carriage on their orders.

The charges above are for UK mainland addresses. Free delivery does not apply to timed or Saturday services, which are charged extra, by arrangement.

1a. Northern Ireland and the Scottish Highlands

  • £9.00 ex VAT per box, by DPD Ship to Shop. Each box holds up to 20kg, so orders are charged by weight: up to 20kg £9.00, up to 40kg £18.00, up to 60kg £27.00, and so on. Free delivery never applies to these areas, whatever the order value.
  • Your order is sent to the DPD Pickup shop nearest your delivery address. If you'd prefer a different Pickup shop, name it in the order notes. DPD emails or texts you a Pickup Pass when your parcel is ready; take it and photo ID to the shop. DPD holds parcels for 7 days, then returns them to us.
  • Courier delivery to your door isn't offered at checkout for these areas. Ask us for a quotation.

Covered postcodes: Northern Ireland (all BT postcodes) and the Scottish Highlands (AB36–38, FK17–21, IV1–39, IV52–54, IV63, KW1–14, PA21–40, PA80, PH19–26, PH30–41, PH49–50).

1b. Scottish Islands, Isles of Scilly, Isle of Man and Channel Islands

Delivery to the Scottish Islands (HS, ZE, IV40–51, IV55–56, KA27–28, KW15–17, PA20, PA41–49, PA60–78, PH42–44), the Isles of Scilly (TR21–25), the Isle of Man and the Channel Islands is by quotation only and can't be booked at online checkout. Email sales@printem.co.uk with your basket and delivery address and we'll quote the delivery charge before you order. Free delivery doesn't apply to these areas.

2. When your order is dispatched

Orders are dispatched once stock arrives and printing or embroidery is complete. They're then delivered the next working day from dispatch.

Production starts once we have all three of: your approved artwork or proof, payment (or confirmation the order is within your credit limit), and any stock needed, including garments you supply. Typical production times from that point are:

  • DTG, screen printing and embroidery: typically 5 to 7 working days;
  • vinyl, DTF, print-and-cut and similar transfers: typically 7 to 10 working days.

Relabelling, rebranding, person-packing, kitting and fulfilment add time, which we'll state on your quotation where known. Working days are Monday to Friday, excluding public holidays in England.

These times are estimates, not guarantees, unless we have agreed a guaranteed date with you in writing. Delays by garment manufacturers, other suppliers or couriers (including DPD) that are outside our control may mean dates can't be met; we'll keep you informed and arrange a revised dispatch.

3. Delivery outside the UK

Delivery outside the United Kingdom is charged extra, at the rate shown at checkout or by quotation. You are the importer of record and are responsible for any duties, taxes and local requirements, unless we agree otherwise in writing.

4. Delivery details

  • Please give a full delivery name and address, plus a phone number or email address. We may hold dispatch until these details are complete.
  • Changing the delivery address after we've confirmed your order may cost extra.
  • Trade orders are sent in plain packaging unless you ask otherwise.

5. When your parcel arrives

Please check your delivery when it arrives and note any obvious damage or shortage with the carrier. Business customers must report transit damage, shortages or mis-delivery within 3 working days of delivery, and non-delivery within 7 days of the date the goods would normally have arrived. See our Return and refund policy for what happens next.

If delivery can't be made because nobody is available or we haven't been given complete instructions, we may store the goods and charge for storage after 14 days.

Questions about delivery? Email sales@printem.co.uk. Full delivery terms are in Conditions 10, 12 and 13 of our Terms and Conditions of Sale. If anything here differs from those Conditions or from the charge shown at checkout, the Conditions and checkout charge apply.